UPDATE REGARDING COVID-19
Dear valued customers and Friends of UNIWIIN,
On behalf of everyone at UNIWIIN, I sincerely hope you and your loved ones are safe and healthy at this time.
Who would have thought just weeks ago, that we would soon be starting business letters with phrases like these? A lot has changed since. Borders around the world are closed, most countries have shut down their public lives and the global economy has been set on hold. The coronavirus has drastically changed everything in the blink of an eye.
I am writing you to inform you about how all of this impacts UNIWIIN.
Due to our international supply chain and global presence, we felt first effects of the coronavirus inside Asia in an early stage of the pandemic.
Keeping our employees safe while serving our customers are our top priorities. We implemented various measures to ensure just that, e.g. strict social distancing rules, home office for those who are able to work remote and improved hygiene in production and logistics. So I’m proud to say: We are fully capable and ready to deliver. Nonetheless, the disrupted global supply chains as well as temporary closures of some UNIWIIN warehouses due to national shutdowns might affect us in the future.
So your orders may arrive later than expected.
We will provide you the tracking link as soon as possible via your email address and phone number.
You can also follow USPS and UPS service alerts to keep up to date on COVID-19 shipping delays.
If you still need to contact UNIWIIN Support, please know that our customer service teams are working tirelessly to answer you as quickly as possible. However, we would like to ask for your patience and understanding as this is an ever-changing situation.
We thank you again for your patience and understanding during these challenging times and for being a loyal UNIWIIN customer.
For all customer service enquiries, please email us at email@example.com